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Our Guarantee

We guarantee the quality, freshness and presentation of our gifts and desserts. If you are not 100% satisfied, we'll do what it takes to make it right.

Frequently Asked Questions

What is the policy for late/non-delivery?

Late Delivery/Non-Delivery: Our logistics team works diligently to make sure that your special gift arrives on time, within our normal delivery hours of 9AM to 8PM in the recipient's time zone. If for any reason your gift does not arrive on time, our dedicated Customer Service agents will do everything they can to help successfully resolve your issue.

Who Should I Contact for Late/Non-delivery Issues?

Please chat with us anytime online or email us at custservice@simplychocolate.com

What is the policy for damaged items/refunds/redeliveries and exchanges?

All of our chocolates are backed by our 100% Smile Guarantee. If you’re not satisfied with your purchase for any reason, we’ll make it right. No questions asked. Please chat with us anytime online.